Terms & Policies

Data Controller: NebulaBridgeSystems, registered at Calle Cuenca 23, Piso 4 B, Parla, Madrid, Spain. Contact: [email protected]

1. Information We Collect

We collect personal data you voluntarily provide through our contact forms, including your name, email address, and project description. We also collect standard web analytics data (page views, referral sources, browser type) through essential cookies necessary for site functionality.

2. Legal Basis for Processing

Under the EU General Data Protection Regulation (GDPR), we process your data based on: (a) Consent — when you submit a contact form, you explicitly consent to data processing for the purpose of responding to your inquiry; (b) Legitimate Interest — for maintaining site security, preventing fraud, and improving our services; (c) Contract Performance — when you engage NebulaBridgeSystems for paid services, we process data necessary to fulfill contractual obligations.

3. How We Use Your Data

Your personal data is used exclusively to: respond to your project inquiries, provide quotations and project timelines, execute agreed-upon services, send invoices and payment records, and comply with legal obligations under Spanish and EU law. We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Data Retention

Contact form submissions are retained for a maximum of 12 months from the date of submission. Project-related data is retained for the duration of the contractual relationship and for 5 years thereafter, as required by Spanish commercial and tax legislation. Analytics data is aggregated and anonymized after 26 months.

5. Your Rights

Under the GDPR, you have the right to: access your personal data, rectify inaccurate data, request erasure of your data ("right to be forgotten"), restrict processing of your data, object to data processing, and request data portability. To exercise these rights, contact [email protected]. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

6. International Transfers

NebulaBridgeSystems operates within the European Economic Area (EEA). Your data is not transferred to countries outside the EEA unless adequate safeguards are in place, as required by Chapter V of the GDPR.

7. Security Measures

We implement appropriate technical and organizational measures to protect your personal data, including encrypted data transmission (TLS/SSL), access controls, regular security assessments, and secure data storage within EU-based infrastructure.

Controller: NebulaBridgeSystems, Calle Cuenca 23, Piso 4 B, Parla, Madrid, Spain.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They enable the site to recognize your browser, remember preferences, and provide essential functionality.

2. Cookies We Use

Essential Cookies: These are strictly necessary for the website to function. They enable core features such as session management and cookie consent storage. Without these cookies, the site cannot operate correctly. We use a single localStorage entry (nbs_cookie_accepted) to remember your cookie consent preference — this is not a tracking cookie and is not shared with any third party.

Analytics Cookies: We do not currently use third-party analytics cookies. If this changes in the future, we will update this policy and request your consent before deployment.

Marketing Cookies: NebulaBridgeSystems does not use any marketing or advertising cookies. No third-party tracking pixels, remarketing scripts, or advertising networks are embedded on this site.

3. Managing Cookies

You can manage your cookie preferences through the cookie banner displayed on your first visit. You may also configure your browser to block or delete cookies. Please note that disabling essential cookies may impair site functionality. Instructions for managing cookies are available for most browsers in their help sections.

4. Changes to This Policy

We may update this Cookies Policy to reflect changes in technology, legislation, or our operations. Any material changes will be communicated through the website. Last updated: January 2026.

Provider: NebulaBridgeSystems, Calle Cuenca 23, Piso 4 B, Parla, Madrid, Spain.

1. General Refund Terms

NebulaBridgeSystems provides digital development services including custom web tools, browser extensions, and software plugins. Due to the bespoke nature of digital development work, refunds are evaluated on a case-by-case basis according to project milestones completed at the time of the refund request.

2. Pre-Development Cancellation

If a project has not yet commenced development, a full refund of any advance payment will be issued within 14 business days of the written cancellation request, provided no development resources have been allocated.

3. Mid-Project Cancellation

For projects cancelled after development has begun, NebulaBridgeSystems will issue a partial refund proportional to the remaining undelivered work. Milestone payments already approved for completed deliverables are non-refundable. A detailed breakdown of completed vs. remaining work will be provided within 5 business days of the cancellation request.

4. Post-Delivery Refunds

If delivered work materially deviates from the agreed project scope documented in the project brief, NebulaBridgeSystems will either (a) rectify the deviation at no additional cost within 30 days, or (b) issue a partial refund proportional to the scope deviation, at the sole discretion of NebulaBridgeSystems.

5. Non-Refundable Items

The following are non-refundable: third-party license fees, hosting fees paid to external providers, domain registration costs, and work completed and approved during milestone checkpoints.

6. Refund Process

To request a refund, email [email protected] with your project reference, reason for the refund request, and supporting documentation. Refund requests are processed within 14 business days. Refunds are issued via the same payment method used for the original transaction.

7. Governing Law

This refund policy is governed by Spanish consumer protection legislation (Ley General para la Defensa de Consumidores y Usuarios) and applicable EU consumer rights directives. Disputes may be resolved through the competent courts of Madrid, Spain.

Provider: NebulaBridgeSystems, Calle Cuenca 23, Piso 4 B, Parla, Madrid, Spain. Contact: [email protected]

1. Acceptance of Terms

By accessing the website of NebulaBridgeSystems or engaging our services, you agree to be bound by these Terms of Service. If you do not agree to any part of these terms, you must not use our website or services. These terms constitute a legally binding agreement between you (the "Client") and NebulaBridgeSystems (the "Provider").

2. Scope of Services

NebulaBridgeSystems provides custom digital development services including but not limited to: bespoke web tool development, browser extension and plugin creation, API integration, automation scripting, dashboard development, and niche software solutions. The exact scope, deliverables, timeline, and pricing for each project are defined in a written project brief or quotation provided to the Client prior to commencement.

3. Project Execution

All projects follow a milestone-based development process. Milestones are defined in the project brief and require Client approval at each stage before proceeding. NebulaBridgeSystems reserves the right to adjust timelines if the Client delays feedback or deliverables beyond agreed milestones. Changes to the project scope after approval may result in revised quotations.

4. Payment Terms

Invoices are issued upon milestone completion or as otherwise specified in the project brief. Payment is due within 14 days of invoice date unless otherwise agreed. Late payments incur a statutory interest rate of 4% per annum as per Spanish commercial legislation (Código de Comercio, Art. 319). NebulaBridgeSystems reserves the right to suspend work on any project with outstanding invoices exceeding 30 days.

5. Intellectual Property

Upon full payment of all invoices, the Client receives full ownership of the final deliverables and all associated intellectual property rights, including source code, design assets, and documentation. NebulaBridgeSystems retains the right to display the work in its portfolio unless the Client objects in writing. Pre-existing libraries, frameworks, and tools used during development remain subject to their original open-source or commercial licenses.

6. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the project. NebulaBridgeSystems will not disclose the Client's business data, project specifications, or proprietary workflows to any third party without prior written consent. This obligation survives termination of the agreement for a period of 3 years.

7. Limitation of Liability

NebulaBridgeSystems shall not be liable for indirect, incidental, consequential, or punitive damages arising from the use of delivered services. Our total aggregate liability under any project shall not exceed the total fees paid by the Client for that specific project. We are not responsible for issues arising from third-party services, hosting environments, or client modifications to delivered code.

8. Termination

Either party may terminate the agreement with 14 days' written notice. In the event of termination, the Client shall pay for all work completed up to the termination date. NebulaBridgeSystems shall deliver all completed work and documentation within 7 business days of termination.

9. Governing Law & Jurisdiction

These Terms of Service are governed by the laws of Spain and the European Union. Any disputes arising from or relating to these terms shall be resolved before the competent courts of Madrid, Spain. The parties agree to attempt amicable resolution before initiating formal legal proceedings.

10. Amendments

NebulaBridgeSystems reserves the right to update these Terms of Service at any time. Material changes will be communicated to active Clients via email at least 14 days before taking effect. Continued use of our services after the effective date constitutes acceptance of the amended terms.